This is a sample page.
Overview
1. No Return on Customized Products
All frames are made specifically with the photo you provide.
Isliye customized orders are not eligible for return or refund once they are made.
2. Replacement Only in Case of Damage
Agar product damaged, broken, ya wrong item deliver hota hai, we offer free replacement.
To request a replacement, please share:
- Unboxing video (mandatory)
- Clear photos of the damage
- Order number
Important:
Unboxing video bina replacement possible nahi hoga.
3. Wrong Photo / Low-Quality Photo Provided
Agar customer galat photo, low resolution image, ya spelling mistake deta hai,
we cannot offer a replacement for that.
4. Delivery Issues
Courier related delays (weather, regional restrictions) hum control nahi kar sakte,
but we always help track and resolve issues.
5. Replacement Window
You must report damage within 24 hours of delivery.
6. Cancellation Policy
Orders can be cancelled only within 2 hours of placing the order.
Uske baad order production me chala jata hai, so cancellation possible nahi.
7. Support
For any issue, please contact:
WhatsApp: 7004302870
Email: photoframewalle@gmail.com
We aim to respond as quickly as possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.